Delete your account

You can permanently delete your HESED FastTrack account and its data at any time. Withdraw any wallet balance first — it cannot be recovered after deletion.

Deletion is permanent. Shipments in transit will still be delivered, but you'll lose access to their tracking and history.

Delete from the app

Open the HESED FastTrack app and sign in.
Go to the Profile tab.
Scroll to the Danger zone and tap 'Delete account'.
Confirm with your password. Deletion is immediate and permanent.

Or request deletion by email

If you can't access the app, email support@hesedfasttrack.com from the address on your account with the subject "Account deletion request". We'll verify it's you and complete the deletion within 7 days.

What gets deleted

Your profile — name, email, phone number and photo.
Saved sender and receiver addresses.
Wallet, transaction history and withdrawal records (subject to records we must keep by law).
Identity verification documents.
Notifications and device tokens.

Financial records are retained only for the period required by Nigerian law, then destroyed.