Terms & Conditions

1. The service

HESED FastTrack arranges domestic and international carriage of parcels through vetted courier partners. Quotes shown before booking are estimates based on the details you provide; the final charge is confirmed at booking and, for drop-off shipments, after our office verifies the parcel's actual weight and dimensions.

2. Your account

• You must provide accurate information and keep your login credentials confidential.
• You are responsible for all activity on your account.
• Identity verification (KYC) is required before payments can be made. We may refuse or revoke verification where documents are invalid or fraudulent.
• We may suspend accounts involved in fraud, abuse or breach of these terms.

3. Bookings, pickup and drop-off

• Courier pickup bookings are paid by bank transfer after booking. Pickup is scheduled once we confirm your payment.
• Drop-off bookings are paid after our office receives and verifies your parcel. If the verified weight or dimensions differ from what you declared, the price may be adjusted before payment.
• You must declare parcel contents truthfully. Misdeclared shipments may be delayed, returned or handed to authorities.

4. Prohibited items

You may not ship items prohibited by law or by our courier partners, including but not limited to:

• Illegal drugs, narcotics and controlled substances.
• Firearms, ammunition, explosives and weapons.
• Currency, bullion and negotiable instruments.
• Perishables and live animals (unless expressly agreed in writing).
• Counterfeit goods and items infringing intellectual property.
• Hazardous or flammable materials, including loose lithium batteries.

5. Payments and refunds

• Shipments are paid by direct bank transfer to the company account shown in the app. You must upload the transfer receipt, and a shipment counts as paid only once we confirm the money has arrived.
• Use your shipment reference as the transfer narration. We may reject a receipt we cannot match to a transfer, and you will be asked to upload a new one.
• Unpaid shipments can be cancelled at no cost. Paid shipments cancelled before pickup are refunded in full by bank transfer to the account you paid from.
• Bank charges on your side of the transfer are your responsibility.

6. Delivery times and liability

• Delivery estimates are given in business days and start from pickup or drop-off verification, not from booking.
• We are not liable for delays caused by customs inspection, force majeure, incorrect addresses or the consignee's unavailability.
• Our liability for loss or damage is limited to the declared value of the shipment or the courier partner's applicable limit, whichever is lower.
• Claims must be raised within 7 days of delivery (or expected delivery) via our support channels.

7. Account deletion

You may delete your account at any time from the app's settings. Deletion is permanent and removes your profile, addresses, shipment history and documents, subject to records we must keep by law.

8. Changes to these terms

We may update these terms from time to time. Material changes will be announced in the app or by email, and continued use after the effective date constitutes acceptance.

9. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and disputes are subject to the jurisdiction of the Nigerian courts.

10. Contact

For questions about these terms, email support@hesedfastrack.com or call 0807 064 8120.