Privacy Policy

1. Information we collect

• Account information: your name, email address, phone number and password when you create an account.
• Shipment information: sender and receiver names, addresses, phone numbers and parcel contents you provide when requesting quotes or booking shipments.
• Identity verification (KYC): a government-issued ID (NIN, driver's licence or international passport), the document number, a photo of the document and a proof of address, required before payments can be made on the platform.
• Wallet and payment information: your wallet transaction history and the bank account details you provide for withdrawals. Card and bank transfer payments are processed by our payment provider — we never store your card details.
• Device and usage information: device identifiers, push notification tokens and app usage data used to operate and improve the service.

2. How we use your information

• To provide quotes, book shipments, process payments and deliver parcels.
• To verify your identity as required by our courier and payment partners and applicable regulations.
• To send you service messages — booking confirmations, delivery status updates and wallet notifications — by push notification and email.
• To respond to support requests and resolve disputes.
• To prevent fraud, enforce our terms and comply with legal obligations.

3. Who we share it with

• Courier partners, to the extent needed to move your shipment (names, addresses, phone numbers and customs information).
• Payment providers, to process wallet funding, payments and withdrawals.
• Regulators, customs authorities and law enforcement where the law requires it.
• We never sell your personal data to anyone.

4. Data retention

We keep your account data for as long as your account exists. Shipment and financial records are retained for the period required by Nigerian tax and anti-money-laundering law, after which they are deleted or anonymised. Unverified accounts are deleted automatically after seven days.

5. Your rights

• Access and update your profile information at any time from the app.
• Delete your account — and with it your personal data — from the app's settings or by following the steps on our Delete Account page.
• Withdraw consent to non-essential communications at any time.
• Contact us to request a copy or correction of the data we hold about you.

6. Security

Data is encrypted in transit, passwords are stored hashed, and access to production systems is restricted. Identity documents are stored with a secure media provider and are only visible to our verification team.

7. Contact

Questions about this policy or your data? Email support@hesedfasttrack.com or visit our Support page for phone contacts and office addresses.