Support
We're here to help — reach us by email, phone or in person at either of our Lagos locations.
Call us
- Customer service: 0807 064 8120
- Sales — Oyin: 0708 224 5801
- Sales — Precious: 0913 836 2185
Visit or drop off a parcel
Operations base
Shop 5, NAHCO Export Car Park, Murtala Muhammed International Airport Road, Ikeja, Lagos, Nigeria
Office
14/16, Isolo Way, Beside UBA Bank, Lagos, Nigeria
Common questions
How do I pay for a shipment?
Shipments are paid from your in-app wallet. Fund it once by bank transfer to your personal account number and every booking settles instantly.
Can I drop my parcel off instead of booking a pickup?
Yes — choose 'Drop off at our office' when booking. We verify your parcel at the office, then you pay from your wallet and shipping begins.
Can I cancel a booking?
Any shipment still awaiting pickup or drop-off can be cancelled from its detail screen. Paid bookings are refunded to your wallet in full.
How long does wallet funding take to reflect?
Bank transfers to your wallet account usually land within a minute. Pull down to refresh your wallet if it hasn't appeared.
Which countries do you ship to?
We ship from Nigeria to over 220 countries by air, with sea freight available on the Nigeria–USA–China corridor.